UPDATE: Verizon Wireless is responding urgently to a significant outage that began at noon EST today, disrupting mobile communications for countless customers across the United States. The company has announced plans to offer account credits to affected users as technicians work around the clock to restore services.
Verizon officials acknowledged the impact of the outage, stating, “Today, we let many of our customers down, and for that, we are sorry.” This message was shared via their official account on X (formerly Twitter) as reports flooded in of mobile devices entering SOS mode, rendering them unable to connect to the network.
The outage, which is not affecting competitors like AT&T and T-Mobile, has left many subscribers frustrated and unable to make standard calls. In New York City, emergency alert agencies are advising residents in affected areas to use alternative service providers for emergency communications or visit local police and fire departments for urgent matters.
Verizon assured customers that their teams are “working non-stop” to address the issue and are making progress. “Our teams will continue to work through the night until service is restored for all impacted customers,” the company stated. They emphasized their commitment to “make this right” by providing account credits to those affected. Updates on the situation will be communicated as work proceeds.
The outage has raised concerns among emergency management officials, who are collaborating with local partners to assess the situation’s impact on essential services. The immediate priority is to ensure that all residents can access reliable communication channels during this disruption.
As developments unfold, Verizon customers are encouraged to stay tuned for further announcements and to reach out to customer service for assistance. This situation remains dynamic, and the urgency for full service restoration is paramount.
For updates, follow Verizon’s official communications on social media and check local news outlets.
