UPDATE: The dedicated team at the Montgomery Walgreens Pharmacy is managing an unprecedented surge in demand as they navigate the complexities of modern pharmacy operations. With the ongoing impact of COVID-19, pharmacy staff are working tirelessly to meet the needs of their community amidst what many call “organized chaos.”
A visit to this 24-hour pharmacy reveals just how busy it can get. Customers frequently encounter long lines both inside and at the drive-thru, often waiting alongside multiple vehicles in line—sometimes as many as eight cars at once. Staff members, including Pharmacy Manager Jeff Stacey, acknowledge the challenges they face. “The buck stops with me,” Stacey states, emphasizing the crucial role he plays in ensuring patient care and operational efficiency.
Pharmacy operations have changed dramatically since the pandemic began. Staff Pharmacist Stephanie McGinnis, who has been with Walgreens for 20 years, describes the new reality: “Retail pharmacy has become a different world since COVID. There’s been a lot of stress with limited staff and more prescriptions.” The pharmacy is not just filling prescriptions; it’s also providing immunizations and conducting COVID testing, further stretching their resources.
Certified Pharmacy Technician Sandy Macias, who has served at the Montgomery location for 10 years, is often the first point of contact for customers. Her ability to stay calm during hectic times has earned her praise from both colleagues and customers alike. “I’m a people person,” Macias shares. “I really like helping customers.” Her bilingual skills also come in handy, allowing her to assist a diverse clientele effectively.
The emotional toll of the job is significant. “I realize that in my job, customers are sick,” Macias explains. “I try to remember that even when I get a little upset.” This perspective underscores the human side of pharmacy work—a reminder that the staff members are as much caregivers as they are clerks, striving to ensure that every customer feels valued and understood.
As the demand on pharmacies continues to rise, the community is encouraged to show appreciation for the staff who are often working behind the scenes. Their dedication is vital in keeping the community healthy and informed during challenging times.
For those visiting the Montgomery Walgreens, a simple “thank you” can go a long way in acknowledging the hard work and commitment of the staff. As the situation develops, it’s imperative to remember that these pharmacy professionals are on the front lines, balancing their duties with compassion and efficiency.
Stay tuned for further updates on the ongoing challenges and achievements within the pharmacy sector.
