URGENT UPDATE: A significant outage affecting Verizon and Xfinity wireless and internet services has disrupted customers and businesses across northeastern Pennsylvania (NEPA). The problems began shortly before 4 p.m. on Friday, November 3, 2023, and lasted until approximately 8:30 p.m., leaving many without essential communication services.
The outage extended from the Back Mountain area into the Wyoming Valley and parts of Lackawanna County. Reports indicate that customers faced spotty phone service, particularly with Verizon, leading to widespread frustration. The Luzerne County 911 center confirmed the issues, stating on Facebook, “We’re receiving reports of spotty phone service around the county, especially with Verizon and possibly other carriers. These issues are likely weather-related.”
In a direct message to customers, Xfinity attributed the service interruptions to “severe weather in or around your area.” The outage has had a profound impact on local businesses, disrupting phone lines and credit card systems.
Many establishments scrambled to adapt. CK’s Cantina & Grill in Dallas remained open but limited transactions to cash only. They announced on Facebook, “Our phones and internet are out but we’re still here and open for cash customers, so come see us!” This highlights the immediate human impact of the outage, as businesses rely heavily on connectivity for daily operations.
Local residents expressed their concerns and frustrations as they attempted to navigate the unexpected disruption. “It’s been chaotic trying to reach anyone or even get basic services,” said one local resident.
Authorities are actively addressing the ongoing issues and monitoring the situation. As weather conditions improve, service restoration is expected, but customers are urged to remain patient as providers work to resolve the problems.
This developing situation underscores the vulnerability of communication systems during severe weather events and the ripple effects on local economies. Stay tuned for further updates as officials continue to provide information on service restoration efforts.
