URGENT UPDATE: A major outage of the Microsoft Azure platform is wreaking havoc on travel plans for passengers of Alaska Airlines and Hawaiian Airlines. The disruption, which began earlier today, has severely affected online systems including websites and check-in services, resulting in significant delays and a shift to manual processing at airports.
Passengers are facing extended wait times at airports as both airlines struggle to manage operations amidst the outage. Alaska Airlines took to social media to inform travelers about the ongoing issues, urging them to obtain boarding passes in person at the gates. Travelers are advised to approach gate agents directly, as the airlines warn of potential delays in airport lobbies due to the technical disruptions.
A statement from Alaska Airlines, reported by KHON2, acknowledged the situation: “We are currently experiencing a disruption to our key systems, including our websites.” The airline expressed regret for the inconvenience and appealed for patience from passengers as they navigate through these unexpected challenges.
Efforts to resolve the operational issues are currently underway, with technical teams working around the clock to restore normal services. However, there are no specific details available regarding the cause of the outage or an estimated timeline for resolution.
Travelers are urged to factor these disruptions into their arrival times at the airport and to stay informed through official channels for updates. The situation is developing rapidly, and further updates are expected as airlines work to mitigate the impact of this significant outage.
Stay tuned for the latest developments regarding this urgent situation affecting air travel across the US.
