Cleo and CloneOps Partner to Revolutionize Supply Chain Communication

Cleo, a company specializing in supply chain orchestration, has announced a strategic partnership with CloneOps.ai, an innovator in AI virtual agents. The collaboration aims to introduce intelligent voice automation to logistics and transportation sectors, enhancing communication across supply chains. The announcement was made on October 21, 2023.

Through this partnership, Cleo and CloneOps.ai will develop a go-to-market strategy that merges CloneOps.ai’s voice automation capabilities with Cleo’s comprehensive supply chain solutions. These include the CIC platform, the Cleo Network, and targeted vertical-market solutions specifically designed for logistics and transportation businesses.

The goal is to empower clients to react more swiftly and intelligently to unexpected supply chain disruptions. The companies emphasize that this integration will minimize downtime and enhance service levels, ultimately providing greater value to customer relationships.

According to the announcement, CloneOps.ai provides AI-driven voice agents capable of seamlessly integrating into existing workflows. This technology automates repetitive tasks and optimizes call flows, thereby improving customer engagement and operational efficiency. The capabilities align with Cleo’s mission to orchestrate supply chain ecosystems through B2B integration and automation.

Mahesh Rajasekharan, President and CEO of Cleo, expressed enthusiasm for the partnership, stating, “By teaming up with CloneOps.ai, we’re bringing the voice channel into the realm of supply chain orchestration, giving our customers faster, more immediate, and more powerful ways to automate and control day-to-day business interactions.”

The potential of AI in supply chain management extends beyond voice automation. A recent report highlighted the increasing implementation of AI technologies to identify and assess various supply chain risks, such as adverse weather conditions, supplier slowdowns, and compliance issues. These technologies allow procurement and logistics platforms to monitor supplier reliability and regional performance indicators effectively.

When lead times begin to extend or customs data signals impending delays, these advanced systems can alert planners before production or delivery schedules are adversely affected. A study by Boston Consulting Group earlier this year found that companies utilizing generative AI in procurement can reduce costs by between 15% and 45%, depending on the category, while automating up to 30% of routine tasks.

These efficiencies are increasingly influencing production and logistics operations, where early adopters report significant reductions in transport costs and shorter lead times. Furthermore, Chief Financial Officers (CFOs) are recognizing the strategic importance of supply chain finance.

According to executives from FIS, AI and automation are transforming working-capital management by integrating payments, procurement, and logistics systems. This integration enhances liquidity positions, enables early payment programs for suppliers, and improves financial visibility across global operations.

As the landscape of supply chain management continues to evolve, the partnership between Cleo and CloneOps.ai represents a significant step forward in leveraging technology to enhance operational effectiveness in logistics and transportation. The implications of this collaboration underscore the ongoing transformation within the supply chain sector, driven by advancements in artificial intelligence and automation.