UPDATE: An 87-year-old woman in Chicago finally received a new refrigerator just in time for Thanksgiving after significant delays from Sears Home Services, thanks to intervention from the ABC7 I-Team. For nearly a month, Pat Galla struggled without a working fridge, relying on the company’s warranty for repairs that never came.
Galla, along with her daughter Chris Sobush, reached out to the I-Team after exhausting all options with Sears. “I’m 87-years-old, my husband’s 89,” Galla stated. “It’s very difficult to get to the store or anything too.” Despite assurances from Sears, repair appointments were repeatedly canceled or mishandled.
After the I-Team exposed widespread complaints against Sears Home Services in October, Galla decided to take action. “Three weeks passed, and I still hadn’t had anybody here,” she said. Desperate for help, she contacted the I-Team, who quickly escalated her case.
Within 48 hours of the I-Team’s involvement, Galla received a working refrigerator. “We messaged you on Monday afternoon. First thing Tuesday morning, I had received an email from Sears,” Sobush reported.
Sears Home Services later released a statement, apologizing for the delays. They noted that the repair process began on September 13 and was completed on October 8. The company also offered a $300 reimbursement for food loss covered under Galla’s Protection Agreement. “We understand how important a working appliance is to your home,” Sears stated.
Galla expressed her gratitude, stating, “I would still be waiting if it wasn’t for [the I-Team]. Much appreciated, God bless you.”
This incident highlights the ongoing issues with Sears Home Services, which has faced numerous complaints regarding delayed repairs and canceled appointments. The I-Team’s initial investigation revealed hundreds of similar grievances filed with the Better Business Bureau. Although Sears maintains an ‘A+’ rating with the BBB, they acknowledged that parts availability can cause delays.
As the holiday season approaches, this case serves as a reminder of the importance of reliable home services, especially for vulnerable populations. For those experiencing similar issues, it may be worth reaching out to media outlets for assistance.
Stay tuned for updates on this developing story and further actions taken by affected customers.
