UPDATE: Just days before Christmas, tenants at Thomas Paine Square in San Francisco are reeling after members of their property management team allegedly broke into their homes and stole over $2,000 worth of Christmas gifts. This shocking incident, caught on surveillance video, shows individuals removing security cameras and leaving with bags full of presents, including beloved items like advent calendars and Build-A-Bear kits.
A tenant’s caregiver, Aveda Hussain, expressed the emotional turmoil this has caused, stating, “It was a violation of privacy. With Mr. Lee being physically handicapped and suffering mental health illnesses, it made him fearful.” The video evidence has raised serious concerns about safety and trust within the apartment complex.
The San Francisco Police Department confirmed they are investigating the incident, which reportedly occurred on December 11, 2025. Officers responded to the scene on December 13 and are asking for any information related to this open investigation. So far, no arrests have been made.
Domus Management Company, which oversees the 98 subsidized housing units at the complex, stated that the individuals involved in the theft have been terminated and their access to the units revoked. However, tenants are demanding more accountability from the management. Barbara Carthen, treasurer of the tenants’ association, highlighted ongoing issues: “This is not the first incident. We’ve been getting reports of people breaking in and stealing.”
Tenant organizer Patrick Cochran described the situation as “sad,” likening it to a scene from a Christmas horror story. “The spirit of Christmas has been robbed,” he said. “It’s not your typical robbery. These are the people hired to maintain the building.”
The president of Domus Management, Cathy M. Metcalf, claimed that the stolen items were not Christmas gifts but rather belonged to someone no longer on the lease. Hussain disputes this, asserting that her client is legally allowed to reside there. “The management needs to ensure their staff is properly vetted,” Carthen added. “We need drug tests and background checks to protect our community.”
The SFPD is urging anyone with information about the incident to contact them at 415-575-4444 or text a tip to TIP411 starting with “SFPD.” As this investigation continues, tenants are left grappling with the breach of trust and safety in their own homes during what should be a joyful season.
Stay tuned for updates on this developing story as authorities work to resolve this alarming situation.
